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Consumer Policy

Refund & Cancellation Policy

Effective Date: September 1, 2026•Version: 1.0 (Production)•Digital Products & Subscriptions
Summary of Our Digital Goods Policy

Because all products on Addonry are digital software packages delivered immediately upon purchase, they cannot be returned like physical goods. We stand behind the technical integrity of our catalog: if a package is defective or corrupted and our support cannot fix it within 7 business days, you receive a full refund.

1. Digital Products Nature & Immediate Delivery

Addonry distributes intangible digital computer software (WordPress plugins and themes) licensed under the GNU General Public License (GPL). Upon successful payment processing by Stripe, your digital download entitlements are immediately provisioned and made accessible in your account library.

Because digital files cannot be physically returned or permanently deleted from your local devices once downloaded, all sales of one-time purchases and subscription memberships are final, subject only to the specific technical defect remedies outlined below.

2. Technical Defect Remedy (7-Day Guarantee)

We inspect every file in our catalog through automated malware scanning, ZIP structure integrity checks, and SHA-256 validation. However, if you encounter a genuine technical failure:

  • Eligibility: You must submit a support ticket within seven (7) calendar days of purchase, including error logs and screenshots demonstrating that the ZIP package is corrupted, incomplete, contains verified malware, or causes a fatal PHP error on a standard WordPress environment meeting the product's stated minimum requirements.
  • Our Remedy Commitment: Our technical team will review the issue and provide an updated, functional package or resolution within seven (7) business days.
  • Full Refund: If we are unable to provide a functional, safe package that resolves the verified defect within seven (7) business days, we will immediately issue a 100% full refund to your original payment method.

3. Non-Refundable Scenarios

Refunds will not be granted under any of the following circumstances:

Change of Mind or Lack of NeedYou decided you no longer want the product, purchased it by mistake, or found an alternative solution after downloading.
Vendor License Keys & Proprietary Cloud ServicesYou requested a refund because the package does not include an official author license key, access to the author's proprietary SaaS endpoints, or third-party template cloud accounts. As explicitly stated across our website and checkout, Addonry provides GPL code only, and proprietary vendor keys are never included.
Incompatible Hosting or EnvironmentThe item fails to run because your server does not meet the specified minimum requirements (e.g. running obsolete PHP versions, insufficient memory limits, or conflicting unverified third-party code).
Bulk Download & Quota ConsumptionYou have already downloaded the product or consumed membership quota for the item prior to requesting a refund.

4. Subscription Cancellation Policy

Subscriptions are billed on a recurring basis (monthly or annually) to ensure continuous access to catalog downloads, security updates, and Addonry Manager synchronization.

  • Self-Service Anytime: You may cancel your subscription at any time without penalty or contacting support by navigating to Account → Membership → Manage Billing (powered securely by the Stripe Customer Portal).
  • Access Through Billing Period: When you cancel, auto-renewal is immediately disabled. Your membership benefits, daily download quota, and manager connectivity remain fully active until the end of the current pre-paid billing period.
  • No Prorated Refunds: We do not issue partial or prorated refunds for unused days remaining in a monthly or annual billing cycle.

5. Chargebacks & Payment Disputes

We strive to resolve any customer concerns fairly, quickly, and professionally. If you believe a charge was made in error or you have not received access to your purchase, please contact our billing support desk before contacting your bank or credit card issuer.

Important Notice Regarding Chargebacks:
Filing an unauthorized, fraudulent, or bad-faith chargeback violates our Terms of Service. In the event of a dispute, your Addonry account and all active site connection tokens will be immediately suspended, and future access to our services will be revoked.

6. How to Request a Refund

To submit a valid defect refund request within the 7-day eligibility window, please email:

Addonry Billing & Support
Email: [email protected]
Please include: (1) Your registered account email, (2) Order / Stripe invoice number, (3) Product name and version, and (4) Detailed error log demonstrating the issue.